Policies
GL Planters Returns & Refunds
We stand behind our planters and want you to love your garden setup. If you have any issues, contact us and we’ll work with you to make it right. Please review the policy below for return eligibility and steps.
30-day return window • Assembled returns allowed if no soil and all pieces are returned in the original box.
Returns & Refund Policy
GL Planters® allows returns or exchanges within 30 days of delivery (based on the carrier “Delivered” scan) for eligible items. Customers may exchange for a different product of the same value, or receive a refund to the original payment method.
Not Eligible for Return
- Final sale / clearance items (unless defective or damaged on arrival)
- Custom orders and custom modifications (unless defective or damaged on arrival)
- Items with visible signs of use, wear, soil, staining, damage, or missing parts
- Items not returned in the original box/packaging (or equivalent protective packaging)
Return Shipping & Delivery Costs
- GL Planters® does not reimburse return shipping costs. Return shipping is the customer’s responsibility.
- GL Planters® does not reimburse any delivery costs (including upgraded shipping, special handling, or similar fees).
- Shipping costs are non-refundable.
Assembled Returns (Allowed With Conditions)
Assembled planters may be returned only if:
- No soil has been added (no dirt, moisture, compost, rocks, liners, or planted materials), and
- All pieces, parts, and hardware are included, and
- The planter is disassembled and returned in the original box with protective packaging.
How to Start a Return
- Email us at [email protected] to request a return authorization.
- Include your order number, the item(s) you want to return, and the reason for the return.
- We will provide return instructions. Do not send returns without authorization.
Return Conditions
- Product must be in original condition with no visible signs of wear or use.
- All components, hardware, manuals, and accessories must be included.
Damaged or Defective Items
If your order arrives damaged, has missing parts, or appears defective, contact us within 7 days of delivery. Please keep the packaging and provide photos when possible so we can assist quickly.
Refunds
Once your return is received and inspected, we will notify you of approval status. If approved, your refund will be processed to the original payment method. Please allow up to 1 week for your bank or credit card issuer to post the refund.
